My organisation has a number of managers which can approved access to systems for employees they are responsible for. These managers do not consume an Atlassian license. Can new 'systems access' jobs requiring a managers approval who does not consume an Atlassian license be configured to review and approve jobs via email or weblink?
Hi @Frank Aceto
Sure - users which are customers (who do not require a license) can approve requests.
You could...
...then, the managers could be provided a web link to the ticket on the portal, where they can choose to approve or reject the request.
There's also some alternative options using email, Slack, or Teams - check out this help page: https://support.atlassian.com/jira-service-management-cloud/docs/manage-settings-for-approval-by-email/
Ste
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