How to give access to a new user ?

Question

Hello,

With Jira on premise, a new user just had to log once into Jira with his/her Habile login and password, and it triggered the creation of his/her Jira account.

I've asked a new client to do this in the Jira in the cloud, but it didn't work : my client had the attached error message.
 My question is : how should I proceed, in the cloud, to give access to my Jira project to a user who doesn't have a Jira account ?

Thank you,
Nathalie.

Leroy, Nathalie (DB WA RG) - AF · Answer

ok, thank you very much !

Have a nice end of day,
Nathalie.

Trudy P Claspill · Answer

If you are only a Project Administrator for 1..n projects within Jira you will not have enough permissions to grant the user access. In that case you should contact the team that administers your Jira environment. If you don't know how to contact that team, you could try contacting the following people to find out how to contact that team:

- the person who created the Jira projects you use

- the person who helped you get access to the Jira instance, or told you your Jira access was set up

- the support team for the company that owns the Jira instance

- You may also find a "contact Jira Administrator" option under the gear icon when you are logged in to Jira.

Leroy, Nathalie (DB WA RG) - AF · Answer

The user tries to access directly this URL : https://afklm.atlassian.net/.
 I'm the administrator of the Jira software project, but I'm not an IT person, so I don't know about the steps needed.

With Jira on premise, the steps were :

- the user logs into Jira (https://jira.devnet.klm.com/) with his Habile account : if the Jira account for this user didn't exist, this login action triggered the creation of the account
- I had the user in MyDevNet (https://atlasman.airfrance.fr/project)

If you do not know what the user should do now to create his Cloud Jira account, do you know who I could reach to ?

Thank you,
Nathalie.