hello guys,
recently we migrated to JSM (Cloud), we are planning to Auto close tickets from Resolved status like Service-now.
if any one know's the Process, Please share with me. i have follow the few articals but not understand.
Hi @Kishor Mudhili , welcome to the Cloud. If you go to Automation and click on Templates you should find a template that you can use/modify called "resolve issues due to inactivity"
Hi @Kishor Mudhili ,
You can make use of scheduled issue trigger. In trigger, use appropriate JQL
Example: "status = Resolved and updated <= -5d". Trigger will check tickets whose status is resolved and no activity in the ticket for last 5 days.
Sample rule screenshot:
Is there anywhere this can be configured to use business days and not just a calendar week? Or would we have to set it up as 9 days business days, to give 7 business days + 2 days for a weekend?
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