Can we make our service desk open to only people with our company domain email?

Question

Currently, in order for someone to submit a help desk ticket through our Service Desk with JIRA, they need to be invited to join our Service Desk. Is there any way to make it so that anyone with our domain email can submit service desk tickets without needing an invite? We have some new hires that start every couple of weeks and they do not directly have access, they must wait to be invited and it has caused some debate and frustration within our teams on how best to handle the situation.

Christian Hernandez_as1lad · Answer

Hey @Dan Breyen Thank you for this! We already have it set up this way, but I believe the issue is that we use SSO with Google, so technically they don't create their accounts as they should be able to sign in with Google. Not too sure if maybe that is affecting it somehow?

Dan Breyen · Answer

@Christian Hernandez welcome to the Community! As an Administrator, if you go under Settings (the Gear) / Products, then in your Left Menu, under Jira Service Management, if you select 'Customer Access' there should be a setting under 'Account Types / Internal' to check 'Use approved domains to grant internal customers access to the help center with Atlassian accounts'.  This should do the trick and if they create their own account, they should be able to get access to JSM.

Pretty sure that's what you're looking for.  Hope it helps.