I can't move an issue from the backlog to the Kanban board

Question

Hello,

we moved from an on-premise installation to the cloud some time ago.

Today I created new issues that went to the backlog. I now want to move them from the backlog to the Kanban board. That doesn't work. When I drag the issue to the board, I see a red circle with a red line. For that project, I am the administrator. The workflow allows for the transition from the backlog to the to-do column on the board. There are 2 transitions, one will pop up a screen when there is no estimated time and the other one will just transition the issue. That worked on our on premise installation but not now.
There was not estimated time for that issue so I thought that maybe the screen is not working. I entered the estimated time in the issue, Now the transition that doesn't have the screen should be used but I still can't transition the issue.

Also, I can't modify the workflow.

What can or must I do? The project is set up as company-managed.

Thanks,

Michael

Michael Werner · Answer

Hi Trudy,

thank you for all the time you spent looking into this. Yes, I have tried different browsers. I think I figured it out just now.
In this screenshot

When I have the mouse over ACTDOC-5 (the issue ID), click the left mouse button, and drag it to the board, it is not working.

Now, I have the mouse over the issue description, click the left mouse button, and drag it to the board, it works as it should.

I can replicate this behavior with different issues and on different boards (projects).

That doesn't make sense to me.

Thanks,

Michael

Trudy P Claspill · Answer

So far I haven't been able to replicate your scenario.

I've tried adding Conditions that block me from transitioning the issue to the destination status. That still lets me drop the card into the board issue list area, without the "not allowed" icon, but then bounces it back to the backlog issue list area and shows an error pop up in the bottom left corner.

I have tried two Transitions, one with a validator, and got a pop up that let me select which transition I wanted to use.

I tried having all transitions with a Field Required Validator with the specified field empty. It let me drop the card but then bounced it back to the backlog issue list area and showed an error message pop-up.

I tried have two statuses mapped to the first column, and got a pop-up to select which transition to which status I wanted to use.

At this point without having the details of the workflow I'm not sure what else to check.

Did you try the same actions in a different browser application or in a private browser window? Are there other users having the same experience?

Michael Werner · Answer

This is a company-managed project. I can click on the pull down you mentioned and select the ToDo status. This works, the issue is now on the board. I didn't think about that option. Shouldn't that be the same? Now I have a workaround. Thank you. do you have any idea why drag and drop is not working but your idea works? That doesn't make sense to me right now.