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Status still shows if we add the condition "Block transition until approval"

Santhosh Raj_ur59s4

I still have the same issue. I have set the workflow with All(Can be moved to any status).
But for the approvals in JSM. Screenshot 2024-03-18 151734.png

We have like 2 approvals set it up and other status to open.
But when the request is created, user can move to any stages without the approval process.

I have also used the process "Block transition until approval", but that is also not working. Again I can move the status to another without doing approvals.

What we need is, if the request is not getting approved, it should not transition even it is in All stage.

Accepted answers

Rebekka Heilmann (viadee)

Hi @Santhosh Raj

can you post a screenshot of your whole workflow?

If I understand correctly, you allow transitioning from all status into all except for the approval part.

The system behaviour is correct in that the pending approval doesn't stop other configured transitions from being executed. There are actually several use cases for it:

For instance, a customer could cancel or resolve the request before it's been approved in cases where the request has resolved itself. Or the approval takes so long that the customer (or automation) escalates the issue after a while.

You therefore would have to change the "all" transitions to single arrows between the statues OR add conditions to the all statuses -> aside from "Block transition until approval" you could try "Previous status condition".

However from my understanding, "Block transition until approval" should do the trick. Maybe it's missing somewhere?

All comments

Rebekka Heilmann (viadee)

Hi @Santhosh Raj

can you post a screenshot of your whole workflow?

If I understand correctly, you allow transitioning from all status into all except for the approval part.

The system behaviour is correct in that the pending approval doesn't stop other configured transitions from being executed. There are actually several use cases for it:

However from my understanding, "Block transition until approval" should do the trick. Maybe it's missing somewhere?

Santhosh Raj_ur59s4

Screenshot 2024-03-18 162025.png

Screenshot 2024-03-18 162223.png

Also we have set it up the condition. I updated the "Block transition Approval for all Stages" But it still shows list.

Screenshot 2024-03-18 162436.png

So let me know what needs to be done.
Cannot be done in arrow since it will take multiple line and the workflow view will be messed up

So need some help and urgent ? @Rebekka Heilmann _viadee_

Rebekka Heilmann (viadee)

@Santhosh Raj

according to this: [JSDSERVER-6467] Make the "Block transition until approval" condition work for any transition in the workflow - Create and track feature requests for Atlassian products.

the condition only works for the transitions connected to the approval step. It's a feature request for server but it sounds like it's the same in cloud.

So maybe try to change the condition to

Previous state condition and check for "Waiting for HR Head".

Santhosh Raj_ur59s4

I haven't tried the "Previous state condition"
But when I updated for To do and Applications, its not showing in the status transition.
Also if it comes forwarded, does it go backward also for any statuses.

Please explain me how to update the "Previous state condition" how it work ?

@Rebekka Heilmann _viadee_

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