nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Can you rename "requests" button in the customer portal

Hi everyone,

I am looking to rename the "requests" button in the customer portal as shown in the attached image. Is this possible?
Our use standard is to use the term "tickets" rather than requests.

Any assistance would be appreciated. Thanks in advance.

Accepted answers

Walter Buggenhout

Hi @Ben,

I don't see any image attached, but I think I know what you are referring to. Unfortunately, that link cannot be renamed.

Hope this helps!

All comments

Walter Buggenhout

Hi @Ben,

I don't see any image attached, but I think I know what you are referring to. Unfortunately, that link cannot be renamed.

Hope this helps!

Could you attach the screenshot? I don't see it on the original question.

Ste

My apologies for not adding the image. See below.

Can the "Requests" button be renamed (circled in red) Screenshot 2024-03-18 154908.png

Not natively, that button cannot be modified.

You could try using an App though which might allow this type of customisation of the help portal? Such as...

Refined for Jira Service Management Cloud
Theme Extension for Jira Service Management
...or another App from the Marketplace

Ste

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