permission to list spaces in your Confluence site

Question

I have created a user with correct permissions to read spaces in my confluence cloud. In fact, i was able to do the integration with the sandbox enviroment. But when I try the integration in the production enviroment, i get this response:

{
"errors": [
{
"errorMessage": "Check the user permissions. Your Confluence user doesn't have permission to list spaces in your Confluence site."
}
],
"reasonKey": "sd.kb.link.cloud.error.forbidden",
"reasonCode": "403"
}

I logged with the user and it can list and view the space i want to link, how can i debug this?

Jehan Bhathena · Answer

Hi @Javier Pérez

Thanks for the info, in such a scenario I usually recommend the below:

* Try changing your browser to see if it works in that?
* Is this an issue only with your user, or affects others too?
* If none of the debugging bares fruit create a ticket with the support team here https://support.atlassian.com/contact/#/

Javier Pérez_0zxulo · Answer

Hi there,

In fact this problem persists since a week. I just tried today in a Private windows and same error message.

Jehan Bhathena · Answer

Hi @Javier Pérez ,

At times a users cache doesn't reflect the changes instantly, would suggest asking the user to try a hard refresh or checking the login in incognito.

Let us know how this works out.