Daily Ticket Update Report

David Hansen_plv8cb

I would like to have a report that shows if a list of tickets by Engineer and if they were updated with the progress of the engineer each day over the length of the Sprint. 

Anyone have anything like this?

Walter Buggenhout

Hi @David Hansen,

It would be best to break down your requirement and see what you want to get out of this. "Updates" can be different things: they can be status changes, they can be worklogs being added, they may even be updates to custom fields on the issues. There may even be updates to code or work that is happening outside of Jira that is also progress that you don't see. 

Your question slightly scares me a bit, since it very much goes into the direction of tracking individual productivity, or benchmarking engineers against each other, and that very quickly becomes risky business in a team.

There are several ways to track progress, but at the team level rather than individual. To monitor progress in a sprint, you could leverage existing scrum reports available through your board:

• use the cumulative flow diagram to monitor progress of issues through workflow statuses to identify bottlenecks there;
• Use the sprint report to see if work is progressing as you may expect;
• Use the burnup chart to understand how work is progressing through the sprint;

With those, you are looking at the performance of your team as a whole. They don't show you how individual people may be slowing you down, but they make it clear where you may be off track, information you can use to talk with and address issues as a team.

To discuss progress, there is the daily standup. If everyone shares with the team what they've worked on, what they will be working on and where they need help, you can stay in the loop and adjust where necessary.

You can put information on a dashboard pretty easily, by pulling the issues in your sprint in a filter and then add a few gadgets to slice this:

Project = "My Team's Work" AND sprint in openSprints()

That JQL would dynamically show you a list of issues in the current sprint. A benefit of that filter, is that you don't have to update it when you start a new sprint. You can add a couple of gadgets to your dashboard to build an actual sprint dashboard:

• a sprint health gadget to show the actual progress
• a sprint burndown gadget to display the progress trend
• a two dimensional filter statistics gadget by assignee and status to show who is working on what and what status the work is in
• a filter results gadget with a list of impeded issues
• ...

Focus on the things you want to improve. And use the dashboard in meetings with your team to work on those areas continuously, rather then to report after the facts.

Hope this helps!