Unable to use Jira Cloud when deployed via Intune

ahutchinson

My company uses Jira Cloud and is looking to deploy the app via Intune. I was able to load the app on both iOS and Android devices and it deploys successfully. Once I open the app, it prompts me to login, and appears to redirect me to a browser window to sign in with an email. I sign in using my company credentials and then am presented with the attached error(error1.png). This error is shown on an Android device. When I open the Jira app and click the Sign In button again, it again redirects me back to a browser window but this time my account is showing as signed in, I select the account from the list and then get the yellow exclamation point error. I refresh the page and it then takes me into Jira, but Jira in the Edge browser, and not using the actual app. Any attempts to get in via the app fail. It seems to be breaking during the redirect back to the application for authentication. Any ideas how to resolve?

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Sri Vidya Yechuri_sipwv5

Hi @aut,

 

Sorry to hear that you are experiencing difficulty logging into the Jira mobile app. I'd like to know if you are encountering this issue with the Edge browser in your Android work profile? If so, it's likely related to an Intune policy controlling the Edge Browser on the device that may be preventing successful app authentication, which we might not be aware of. In our experience, some users have found a workaround by setting Chrome as the default browser and then installing/reinstalling Edge browser before attempting to log in with the Jira app. Could you please try this workaround and see if it resolves the issue for you?

 

Regards,

Sri