How to mark from which organization is email request based on customer email.How to set it by domain

Question

Hi,

I want our customers to open requests by email for a specific jira project, it is possible, but inside one project we have many customers. We need to follow from which customer organization Request comes.

I am looking for a way to set is according to domain..?

Could you advice how can it be done please?

Vera Valshonok_yp6w8e · Accepted Answer

Maybe it is possible somehow to set Labels according to the ending of a customer email?

Joseph Chung Yin · Accepted Answer

@Vera Valshonok -

One option for you to consider is to create different JSM project and target it for different customer orgs and for the project to configure email intake for case creation - https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.