Hello Team,I would like to ask how I can configure this part of a request from. When someone picks "No", the next field should not be required. (See screenshot) Please let me know if you need more details
@Oluwaseun Adedeji -
Out of the box it is not possible, but you have two options to consider -
1) Use Forms (formally know as Proforma Forms) and incorporate into your Request Type setup. Here is the links for Forms article - https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-form/ You can design the Form configuration on its element to be conditional based on other elements within the same Form.
2) Use a third party add-on - Example: Scriptrunner for Jira and Behavior component (my recommended choice)
https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?tab=overview&hosting=cloud
https://marketplace.atlassian.com/apps/1228522/behaviours-scriptrunner-for-jira-cloud?hosting=cloud&tab=overview
Note that Behavior component requires that you have Scriptrunner for Jira. Where you can utilize Behavior component to setup customization to required/not required of a field based on other field's entry.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
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