Hello,
We have stopped receiving emails from customers all of a sudden. Hence, tickets are not getting raised.
Hi @Rajesh Mankad
Jira can send a maximum of 100 emails per day on the Free plan. After 100 emails, notifications are paused until the following day. You can upgrade your plan to allow for more email notifications. When upgrading to a paid plan, it may take up to 30 days for this limit to be lifted. If you're trialing a Standard, Premium or Enterprise plan, or have recently upgraded to a paid plan, and need to increase your daily email limit, contact Atlassian support team.
Hi Kishan,
We hardly receive 10 emails a day.
Forgot to mention. The customer attaches screen shots or excel sheet and mark it to their team while sending it on our support id which is mapped in JIRA.
Hi Rajesh, thank you for the information. Can you please also confirm if the ticket is being created via portal or via email ?
It looks like you're new here. Sign in or register to get started.
