Can request fields be edited in the customer portal? If so, how does one enable that?

Question

Currently, once a customer submits a request, its summary and description (as well as other fields) are no longer editable by the customer, only by the agent. This prevents customers from adding more info which may be relevant to the issue.
Is it possible to enable portal editing to some of those fields? If so, how?

Elitsa Velikova _Nemetschek Bulgaria_ · Answer

Hi @Talya ,

In order to let customers edit their requests after submission, you need to either user the workaround using forms that @Susanna Babayan already suggested or use an app from the Marketplace.

If you want, you can have a look at our Modify My Request app.

Cheers,

Elitsa

Leo Prakash_Alvanium_ · Answer

Hi @Talya

If you are looking for a solution still, I would like you to try out our plugin Extended JSM Portal - PRO | Atlassian Marketplace

which allows

* Display/render more fields in requests view and these configurations are per request type
* Allow customers to EDIT the fields* Choose what fields can be edited
* configure WHO can edit(reporter, participants and users from shared organizations)

We would love to hear your feedback

Regards,

Leo

CodeForMe

Susanna Babayan · Answer

Hi Talya!

Currently there seems to be no direct option to allow customers to edith fields in the portal (JSDCLOUD-93). Atlassian suggest forms as a workaround: How to allow customers to edit the Jira fields of their portal request using Forms