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Automate Jira to send to "clickable link" to a specific Slack channel on "label" or "status"

Ben Puzzuoli

Hi,

I'm trying to figure out how to send the "LINK/URL" of a Jira issue to a specific channel in slack.

Currently I have it working that it "sends a message" to a specific channel, see: https://app.screencast.com/QGCQXdL1eSZem

But i can't figure out how to get a "CLICKABLE" link to be sent to Slack so the user can slick FROM Slack and then go directly to the issue in Jira.

This is what I have so far in my automation:

https://app.screencast.com/LNhZUUNTjHNTa

Any help would be MUCH appreciated!
Thanks
Ben

Accepted answers

Hernán Paggi_f2gmmy

Hi @Ben Puzzuoli . You can try this:

Go to the automation section in JIRA (this may vary depending on whether you are using JIRA Cloud or Server). Create a new rule where the trigger is the desired action in JIRA (such as updating a ticket). In the action of this rule, select send a message to an external service, and specify the Slack channel and the message you want to send, which will include the relevant JIRA link.

Regards,

Christopher Maxwell

Hi @Ben Puzzuoli , Hernan has some good info.

I put together a mockup for you:

Screenshot 2024-03-13 101446.png

For the message:

{{issue.url}} is the smart value that inserts the URL of the issue.
{{issue.key}} inserts the issue key (e.g., "PROJ-123").
The syntax <URL|text> is Slack's format for creating clickable links, where URL is the target URL and text is the clickable text.

The lower input is for channel.

All comments

Hernán Paggi_f2gmmy

Hi @Ben Puzzuoli . You can try this:

Regards,

Ben Puzzuoli

Thank you.

I'm using Jira Software (cloud) but that is where I'm getting confused with the action.

Do you mean this screen that I "ask it to send to an external service?"

See:

https://app.screencast.com/ISWXDGWvH7ZW1

thanks

Hernán Paggi_f2gmmy

You don't have the Slack integration configured, so you can't see the necessary actions. You should see a screen like this:

Ben Puzzuoli

Thanks. I just configured Slack and now I can set up basic automations.

When I got to "Send slack message" like above, it doesn't give me any other options like to send in to a specific channel and doesn't include the URL.

Thanks

Christopher Maxwell

Hi @Ben Puzzuoli , Hernan has some good info.

I put together a mockup for you:

Screenshot 2024-03-13 101446.png

For the message:

{{issue.url}} is the smart value that inserts the URL of the issue.
{{issue.key}} inserts the issue key (e.g., "PROJ-123").
The syntax <URL|text> is Slack's format for creating clickable links, where URL is the target URL and text is the clickable text.

The lower input is for channel.

Ben Puzzuoli

Thank you!!! This worked. You are my hero!

Christopher Maxwell

That's great! Happy to help... And thanks for posting an update and flagging answers as helpful --- doing so helps us, and everyone in the community, learn and grow together.

Pranshu Verma_sbu6v2

Hi, I used the above steps and I am able to post the Jira link to a channel.
I would like to able to work on the posted Jira link. (perform action like transition, unwatch, comment, assign, etc.) How do I achieve that?

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