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If we downgrade to free, can we upgrade in the future

helpdesk_yxybiu

Hello,

Currently paying for a premium subscription. Thinking of temporarily changing to free plan.

What happens when we want to re-upgrade to premium in the future? Will we regain access to all of our documents again (especially critical is advanced roadmaps), exactly as they were before downgrading temporarily to free?

Other comments of things we should consider are welcome.

Thanks, Em

Accepted answers

All comments

John Funk

Hi @helpdesk - Welcome to the Atlassian Community!

Yes, you can always upgrade again in the future.

helpdesk_yxybiu

Hi John, I understand I can upgrade. But when I upgrade, will all the data be resurrected to the same state that it was before I downgraded?

For example: Today we have a advanced roadmap set up right now, with a lot of sophistication. If I downgrade, I lose access to the advanced roadmap. If I upgrade in the future, will the advanced roadmap set up right now, with the sophistication, be EXACTLY the same as it is today? Alternatively, if I upgraded in the future, maybe I would have to set up the advanced roadmap and all sophistications again?

John Funk

Yes, I expect it the data will still be there and available.

Christopher Maxwell

Hi @helpdesk

The main question here has to do with Atlassian's data retention policies - and I agree with John, I expect the data will still be there and available when you upgrade again.

My recommendation to you would be to open a support ticket with Atlassian and ask them about your scenario, and in particular the data retention. Atlassian support is phenomenal (I do suggest classifying the ticket as a low priority since it isn't critical question).

helpdesk_yxybiu

Hi John, expecting the data will be unavailable is not sufficient to base a decision on. I need to know definitely what Jira offers and does not offer. Could you confirm with a 100% confident response in writing please, to confirm if data will be there still?

helpdesk_yxybiu

Expecting is still sketchy, what if our expectation is wrong? Could you please link the data retention policy?

Thank you for the suggestion for Atlassian support.

Christopher Maxwell

Hi @helpdesk ,

The Atlassian Data Retention policy is here: https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/

The Free, Standard, Premium, and Enterprise plans all have the same data retention period of 60 days (unless using the original/old billing system). The question here is what the data that is associated with the premium subscription would be classified as. Data that is active is retained indefinitely as long as the instance is being used (i.e. issue titles and descriptions), but my understanding is that backups and such would only be retained 60 days.

helpdesk_yxybiu

Hey Christopher, that is very helpful. Thanks. I also did make a ticket to Jira Support. Much thanks.

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