Automation of Tempo Account.

Question

Hi

I want to do the following automation between a JSM project and a Software project. 
Following works - It will add an fixed version in the comments.

But Im trying to do the same with Tempo Account. I have tried wit following smart values, but I cant fetch the information.

1 {{triggerIssue.TempoAccountField.name}}

2 {{Issue.TempoAccountField.name}}

3 {{issue.TempoAccountField.id}}

4 {{issue.TempoAccountField}}

5 {{triggerissue.TempoAccountField}}

Any Ideas?

Kajsa Fransson · Answer

Hi Steven,

This how we work:

1. Register one issue from project 1 (JSM). 
2. When we move this "To Development" we create a linked issue in project 2 (Software). In this automation we also copy Account from issue one to issue two. 
2. Sometimes we need to update account on issue two - then we want to trigger a update on issue one as well. And it is this update that I cant trigger "back" to issue one. And my picture is from this automation.

Regards Kajsa

Tempo Support · Answer

Hello Kajsa,

This is Steven from Tempo Support,

Based on your description, this document might assist you getting Tempo account information for using on Jira automation, please kindly have a look:

https://tempo-io.atlassian.net/wiki/spaces/KB/pages/1210482781/Set+an+automated+Tempo+Account+from+Epic

Best Regards,

Steven

Tempo Support Team