nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

New issue created notification to specific email address

Mike Gross_9ssd5b

We are migrating in from Salesforce. With Salesforce, I'd have it send an email notification to a Teams channel's email address to notify our team when a case was created. I was playing around in Project Settings > Notifications looking for a way to do this. It seems it doesn't let you just add an email address, you can only add a person. So I thought I'd make a dummy user with this email address, but then I believe it will consume an agent license. Anyone have an idea for a workaround to accomplish this?

In other words, any time a case is created, I want it to send an email notification to abc123xyz@teamsemail.biz which will pop up in our Teams channel on our computers and smartphones. But I'm looking for a way to do this without utilizing an agent license.

Thanks in advance. I'm thinking something must exist for this, but I'm having trouble finding it.

Comments

Mikael Sandberg

You can use automation to do this. It would trigger on issue create and then use the send Slack notification to notify the channel that a new request has been created. Here is an example of one that we use:

Screenshot 2024-03-11 at 12.22.17 PM.png

Mike Gross_9ssd5b

Gotcha, thanks. I'm guessing they'd have a similar option for Microsoft Teams. I'll look into it. Thanks again!

trthomas

You can set up a webhook in an automation rule to do this. Here is an example of one that I have set up.

2024-03-11 15_35_14-Rule builder - Automation - Service Desk - Jira and 6 more pages - Work - Micros.png

Joseph Chung Yin

@Mike Gross -

I agreed with what @Mikael Sandberg stated. Here are some reference links on using Automation Rules for Jira to setup automation rule process in case you don't have them -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC

https://www.atlassian.com/blog/announcements/cloud-automation-packaging-update

https://support.atlassian.com/cloud-automation/docs/what-are-smart-values/

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Hector Florin _Appfire_

Hello @Mike Gross ,

If you must send an email, then you can use Power Scripts addon for it.

With Power Scripts you can create a script that works as post-function when the issue is created and send emails to any recipient that you desired, either is internal to your directory or an external email account.

I hope it helps.

https://marketplace.atlassian.com/apps/43318/power-scripts-jira-workflow-automation?tab=overview&hosting=cloud

Matthew Challenger

Agreed, I'd use Automations. There's also just an option in Automations to send a basic email as well if you don't need anything too fancy.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-software

jira-service-management