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Show migrated projects in Customer Portal

Daniel Bermudez

Hello, I have a question. At my workplace, we are migrating from Jira Server to Jira Service Management (JSM). We've migrated all the projects, but when I try to make them appear in the portal, they don't show up. How can I make the projects I need to show up in the portal?

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Trudy P Claspill

Hello @Daniel Bermudez

Can you clarify your migration path?

Did you projects start on a self-hosted environment (i.e. Server/Data Center)?

And are you migrating them to the Cloud hosting environment?

What type of projects were the source projects - Jira Software or Jira Service Desk?

What tools did you use to migrate the projects?

Daniel Bermudez

We are migrating from jira software on prem to Jira Service management on prem

The source projects were from jira software

Trudy P Claspill

What version of the Jira Software and Jira Service Management products are you using?

Are you on a Server license or a Data Center license?

Did you keep the projects on the same server, just adding Jira Service Management to the existing server, or did you put Jira Service Management on a separate server?

You said "We've migrated all the projects," What steps did you take to execute that "migration"?

Daniel Bermudez

Software version: 8.22.4
JSM Version: 9.10.2

What do you mean about the server license or data center license?

Yes, we keep the projects on the same server, we just added JSM to it

And the migration we did it through the jira importer

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