Need to revert accounts to be unmanaged account as we cannot verify our domain

Owain Roberts

We seem to be in a stuck state at the minute.

All our accounts state they are a 'managed account'.
But we are unable to verify our domain, and don't want to, because we are a small business unit within a larger company - who own the domain.

Every help guide seems to focus on getting our domain verified - I can't seem to find a way to revert our configuration so that we are back to being 'unmanaged accounts'.

Rebekka Heilmann (viadee)

Hi @Owain Roberts 

i wonder how the Accounts went into "managed" state in the first place as the "Verify domain" window doesn't let you "save" before the setup is done.

Certainly something for the official Atlassian Support. The question has been tagged accordingly, but best try to open a case with the official support as they can access your Org (if you allow so). Atlassian Support