Closing Bulk Tickets in a Project without granting Admin permission

Shamsudeen Jameer

Hello,

I have a project where tickets get created.  Support-End users sometime received multiple duplicate alerts when our systems generated it.  I would like to grant them bulk permission to select the tickets and close them out all at once instead of just individual ticket.   I checked with my Jira admin and they mentioned only Admin permission is allow which we can't assign to Support-End users.  Is there a way to explicitly grant only the bulk permission access from within Admin permission or another way without giving Support-End users more access they don't need?

Thanks!

Sebastian Krzewiński

Hi!

 

You don't have to grant Jira admin permission to give someone bulk permission. What you can do is to grant bulk change permission in global permissions - https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/

 

Regards,

Seba