Assets custom field

Question

Dear all,

I need your support

How to display all objects in assets custom field in the ticket itself ?

This field in Edit screen doesn't show in Customer screen (Create)

I need all these objects display in ticket when created like this, here I did it manually and I want it automatically

Maybe this will help to solve my problem (Automation)

I just need a script that's works successfully,

Thank you.

Rudina Aldubayan · Answer

Dear @Uday Kiran Bhaviri ,

I'm trying to have these assets to be automatically attached to a ticket if a ticket is created. I am coming up empty in searching on this, so hoping you or someone has figured this out. I know I can manually link, but that is more time consuming.

Thank you.

Rudina Aldubayan · Answer

Dear @Uday Kiran Bhaviri ,

Thank you for your support.

Actually, I don't need customers to have access to this field, I just want all objects from (IT Application) assets custom filed, to be automatically displayed when the ticket is created.

Uday Kiran Bhaviri_cp1r58 · Answer

Hi @Rudina Aldubayan

You need to add Assets custom fields to Jira Service Management and enable them for customer portals. Without these steps, customers won't be able to access these fields.

Learn more about enabling Assets custom fields on customer portals

https://confluence.atlassian.com/servicemanagementserver/enabling-assets-custom-fields-on-customer-portals-1044784436.html