Custom Dashboard Widget to display total hour use per months

Question

I was requested by management to export a chart that analyzes the support hours used by clients per month. The support hour was stored in a field for the issue. But when I was exploring Jira Dashboard, I found out that there was no widget available for me to achieve this.

Sample format that I wish to display in the JSM Dashboard:

Danut M _StonikByte_ · Answer

Hi @kevin.fu,

You could easily achieve this by using the Advanced Issue Filter Formula gadget offered by our Great Gadgets app.

Have  a look over this article on how to use this gadget (and the other others offered by the same app) on how to improve your Jira Service Management dashboards: https://community.atlassian.com/t5/App-Central/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369

Hope this helps.

Danut.

Marc -Devoteam- · Answer

Hi @kevin.fu

Welcome to the community.

As mentioned by @Nikola Perisic you would require a time writing app, with dashboard capabilities.

Or you need to loop for marketplace apps thet are able to enhance dashboard reporting, you cold look at:

* Custom Charts and Status for Jira
* Or any others, see; https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=report

Nikola Perisic · Answer

Welcome to the community @kevin.fu !

Correct, as a native feature in Jira, you cannot calculate this. However, Tempo offers a tempo total hours dashboard that displays total hours for a period by Customer.

And also, Jira doesn't have a native way to directly calculate the total hours spent by a customer across all issues within a specific timeframe.