JIRA automation

Question

Could you please help me with this issue?

Ticket created:  Summary name: "ABC with bugs LOW task"

What automation step can I do to so that I can set the above Ticket`s priority to LOW?

So whenever the above ticket is created, I want the priority to be LOW right away.

Jehan Bhathena · Answer

@Sohail Alam there are a few different ways I can think of here.

In theory, you can create a Smart Value variable (from the actions), and based on this value create an if else loop.

If smartValue == Low then Priority Low

ElseIf smartValue == Medium then priority Medium

Else Priority=High

Try this out once and let me know if it works

Sohail Alam · Answer

@Jehan Bhathena

Thank you Jehan but need a small help here. So If I add that issue.summary.match, then what would be the next step? Help is highly appreciated

Sohail Alam · Answer

So, this ticket is generated from App Support which puts tickets priority in Ticket Summary and instead of doing manual work was thinking about Automation rule  @Trudy P Claspill