Allow external users to add additional forms

Hayden Whitfield_258xym

A service desk user is able to add additional forms to a ticket, is it possible to allow an external user to do the same? There are scenarios where an external user will need to create a ticket and then attach a separate form to the same ticket for multiple items to be addressed in one ticket. 

Pallavi Shirodkar

Hi @Hayden Whitfield ,

Currently we don't have that feature available in Jira Service Management where external users can dynamically add forms to ticket.

Hope this answers your question.