Automation rule that creates a new follow-up ticket.

Rafik Bouizergane

I want to accomplish the following:
From an (incident) ticket, create another (follow-up) ticket. Where the description of the follow-up ticket, is a summary of the (incident) ticket created by the Atlassian AI?

The rule must be triggered manually

Is this possible? If so, how?

This is what I have right now

Miguel Ramon

Hey @Rafik Bouizergane

Miguel from ServiceRocket here. So I'm not entirely sure because this is not a publci API endpoint but it seems that jira makes calls to

https://<instance_url>/gateway/api/firebolt/1/summarise/issues/<issue_id&gt;

If you make a GET to this endpoint, you'll get the AI summary back, but in ADF form. There are two challenges here:

1) Configure your automation script to identify the issue ID (Not the issue key) - the issue ID can be identified by making a call to the /rest/api/2/issue/{issueIdOrKey} endpoint under {"id"}

 

2) Somehow parse or convert the data received from the firebolt endpoint to paste in the issue in human readable mode. Not sure what happens if you simply past the raw response in a text field - best scenario is it gets rendered by Jira properly, worst case is you need to extract the relevant strings you need.