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Project not delete has no accessible issues

Luca_rw4kln

I have a bunch of projects that I've not using for a few months and now I can't access any issues as if they disappeared. I can access the setting but if I try to load the issues it says that the project is inaccessible. I also lost the ability to add them to the favorites. And about the favorites, now two projects are acting as one, if I fav one the other gets marked too.

What is happening? Am I losing access to old projects?

Accepted answers

Trudy P Claspill

Hello @Luca

Are you able to login to your site?

Are you able to see a list of Project for the site? Can you navigate to the Projects menu and select View all projects and find a list of projects? Are the affected projects on the list?

Do any other users have access to your site?

There are a variety of things that may have happened.

If you are not able to login to your site, or are trying to use saved links to access projects and getting "not accessible" messages, then your site may have been deactivated. A Free site that has no activity for an extended period of time will be deactivated by Atlassian. You can find the details about that in the answer on this post.

https://community.atlassian.com/t5/Confluence-discussions/If-your-site-continues-to-remain-inactive-it-will-be-deactivated/td-p/2043944

If you are able to login to your site and the projects are not listed on the View all projects page, the projects may have been deleted. That would have been done by a user with Admin access to your Jira instance, not by Atlassian. You can check the project Trash bin to see if the projects are there. Deleted projects will remain in the Trash bin for 60 days before being permanently deleted. Refer to

https://support.atlassian.com/jira-cloud-administration/docs/restore-a-project-from-trash/

All comments

Trudy P Claspill

Hello @Luca

Are you able to login to your site?

Are you able to see a list of Project for the site? Can you navigate to the Projects menu and select View all projects and find a list of projects? Are the affected projects on the list?