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Jira automations are not running properly right now

Localization Project Manager

No automation is running properly, some throw strange errors such as "Issue event trigger could not retrieve this issue for further processing" some others run "successfully" but actually do not do what the automation is supposed to do, and I can't even run manual trigger events since I get errors like "Oops we ran into a problem. There was a problem and we couldn't run the automation "{0}""

Anyone else having problems with automation right now? Status page seems fine.

Accepted answers

All comments

Dirk Ronsmans

@Localization Project Manager ,

There seem to be some weird issues (that is a technical term) going on with some apps in general (not loading/throwing errors)

As Automation essentially also is an app that could be related.

Not clear yet on what's going on tho

Radu Dumitriu {Appfire}

Incident in progress: https://status.atlassian.com/

Raviteja Gubba

I'm facing it today. When running manual trigger events since I get errors like "Oops we ran into a problem. There was a problem and we couldn't run the automation "{0}""

Uladzislau Samuseu

Hi @Localization Project Manager
If still not solved - u have to remove separator dot from userinputs variable name.
For example: {{userInputs.issuetype}} instead of {{userInputs.issue.type}}

Andrew Lee_1jtap9

Worked perfectly thank you

Bianca Pais

Having a similar problem today

Aliosha Romero_1s7gsl

We randomly get this error, but the automation seems to go through anyway. Should we worry?

Bill Sheboy

Hi @Aliosha Romero

This is a very old thread, and recommend creating a new question to ensure the maximum number of people see it, possibly including a link back to this older one.

When you create you new question, please include the following for context:

what version of Jira are you using: Cloud, Server, or Data Center
when using Cloud, what type of project is it: company-managed, team-managed, etc.
an image of your complete automation rule in a single image for continuity
images of any relevant actions / conditions / branches
an image of the audit log details showing the rule execution
explain what is not working as expected and why you believe that to be the case.

Kind regards,
Bill

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