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Editing ticket summary in automation

Dd_ccz4b8

Hi,

I was looking for a way in automation using smart values to change the Summary field as follows:

Say the summary may be in the format below:

"X the actual text of my Summary X"

So basically I have: X<>the actual text of my Summary<>X

I would like to remove X<> and <>X from the summary.

Always the same blank (<>) , always the same character (X here but it could be any single character).

Thanks

Accepted answers

Bill Sheboy

Hi @Dd

Without seeing the specifics of your automation rule, I believe what you describe is possible using several different possible text functions: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/

Perhaps review those ones for extracting substrings or using the match() function, and try this in your rule. I recommend initially writing the results to the audit log rather than updating the Summary until your rule works as expected.

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Dd

Kind regards,
Bill

Dd_ccz4b8

Hi Bill,

Thanks for the reply. I doubt match() will help (though I might be missing something.

Let me try and describe the situation exactly:

The summary of a ticket is always in the same format:

XY<actual summary>YX

I want my automation to change the summary to be just <actual summary>

So what I'm trying to do is remove XY from the beginning and YX from the end.

If I could use the length() attribute combined with the substring(int start, int end) attribute. combine them and extract something like
summary.substring(2, summary.lrngth()-2) and remove both XY and YX but that didn't work for me (though I might have dome something wrong...

BTW - how do u write results in the audit log?

Bill Sheboy

First, you may write to the audit log with the log action: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Log-action

Next, from what you described, if the XY and YX text are fixed / in a known format, either the match() function or text functions would work.

For example with the text functions, you may chain them together:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#substringAfter--String-separator-

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#substringBeforeLast-String-separator-

With match, you could similarly write the expression to only return the value in the middle.

If you have not already done so, I recommend writing a rule to experiment, writing to the log and adjusting to meet the need.

Dd_ccz4b8

I used the text function - worked like charm (match probably works too - didn't try).

Thanks much!

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