Dashboard - Cannot use a Service Project's Default Report in a Service Project Report gadget templat

Question

Within a service desk project, a default report is the "Requests resolved" report - which includes the exact kind of chart that I'd like to add to a dashboard. (created, resolved, & deflected).

After creating a dashboard > adding a "Service project report" gadget, there is not an option to select the "Requests resolved". I can select any custom report, but there isn't an option for any default report.

As I'm writing the request, the descriptor of the Service project report" gadget states "Displays a custom or knowledge base report from a service project.", which tells me I cannot use a default report.

That being said is there any option I have to add the "Request resolved" default report to a dashboard?

Kh_Safal · Answer

@burakgeyik , this topic has been locked because the thread has become a bit dated. If you’d like to keep the conversation going or have additional questions, we encourage you to start a new topic. You can read more about necro posting (“raising threads from the dead”) in our Community Guidelines.
Thanks!

burakgeyik · Answer

Hello Michael,

In case this app help you get the reports you want:
https://marketplace.atlassian.com/apps/2099091683/metrics-and-reports-for-jira-service-management-jsm

Please feel free to use it and provide feedback.

Best regards.

Danut M _StonikByte_ · Answer

Hi @Michael Burns,

This happens to me as well. Apparently, this report is not yet supported by the gadget in question.

As an alternative to that, you could use a Cumulative Flow Diagram (CFD) gadget, like the one offered by our Great Gadgets app.

This article might be of great help for you:

https://community.atlassian.com/t5/App-Central/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369

Hope this helps.

Danut.