How to send an email to and have it create a request?

Question

Is there an email address that I can send an email to in Jira and have it create a request in a project?  We entered two requests, one via "Request a change" and another through "Emailed request".  But we will need our users to just send an actual email through MS Outlook that will create a request just like the "Emailed request" option in the Jira portal. Thanks

Trudy P Claspill · Answer

You're welcome.

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Vincent Ivory · Answer

Thank you!

Trudy P Claspill · Answer

Hello @Vincent Ivory

If the destination project for the emailed issues is a Jira Software project, refer to this documentation:

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/