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Project lead not receiving email notification of a new ticket created

Vanessa Formigoni

Until last week I was receiving email with a notification of ticket creation on Projects I am the Project lead, but now I am not receiving anymore.

Accepted answers

Fabian Lim

Hi @Vanessa Formigoni

I would check the project detaits. Someone probably changed the default assignee: https://support.atlassian.com/jira-software-cloud/docs/who-does-the-automatic-assignee-option-assign-an-issue-to/

Regards,

Fabian

All comments

Fabian Lim

Hi @Vanessa Formigoni

I would check the project detaits. Someone probably changed the default assignee: https://support.atlassian.com/jira-software-cloud/docs/who-does-the-automatic-assignee-option-assign-an-issue-to/

Regards,

Fabian

Nikola Perisic

Hello @Vanessa Formigoni

Have you checked your Notifications in your project?

Also, have you checked your personal settings:

Screenshot 2024-02-27 at 16.07.10.png

Vanessa Formigoni

I included the Project lead in the project notification settings and I think it will fix the problem.

Screenshot 2024-02-27 at 11.19.38 AM.png

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