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It is possible to create a service through the api

Oliver Wood

In the schemas i can see there is by default a Services schema, you add manually services to this or you can add services through service desk manually and they are pulled into this schema

what i cant do is to create a service via an api call, if i use the asset api i get a forbidden 403 and the Services schema is locked and readonly.

Is there a way to create a service via an api call.

Accepted answers

All comments

Zoey Wang

Hi @Oliver Wood

This should be able to help you

https://confluence.atlassian.com/jirakb/how-to-create-assets-objects-via-rest-api-based-on-different-attribute-type-1157475506.html

shows step by step asset creation via REST api.

Any other questions please call out.

Oliver Wood

Thank you very much for that, however i know i can create objects via api to schemas i have created, but the Services(SVC) comes out of the box and when i try to create an object in that schema error i get a 403 forbidden error.

So my question was is it possible to create services in that schema via api or is it the fact that its locked down means it not possible to do so?

Keith Croxford

I'm running into the same problem. 403 with this type of error response

{"errorMessages":["Sorry, you do not have permission to perform this action. PermissionInsightException: User REDACTED didn't have correct permission (create object) for object type: NUMBER"],"errors":{}}

Keith Croxford

Based on some web request captures, I do see that it is possible to use the graph API ( operationName":"gqlJiraJsmServicesCreateDevOpsServiceMutation") to POST and create the service object, however I cannot find any documentation that shows this as a supported approach.

Samuel Weiss_3fzznz

Yes, its possible with GraphQL.

https://developer.atlassian.com/platform/atlassian-graphql-api/graphql/

Here a sample:

mutation CreateService ($input:CreateDevOpsServiceInput!) {
    createDevOpsService(input: $input) {
        success
    }
}

Variable:
{
  "input": {
    "cloudId": "yourCloudId-a457-4b6e-ac0b-....",
    "name": "Name of Service",
    "description": "Description",
    "properties": [
      {
      "key": "stakeholders",
      "value": {}
      }
    ],
    "serviceTier": {
      "level": 3
    },
    "serviceType": {
      "key": "BUSINESS_SERVICES"
    }
  }
}

Bryan M_nciet8

There is an experimental API that is published by Atlassian to do this which you can see on; https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v3/api-group-services/#api--post

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