Can not Add payment method for Jira

Question

I am trying to change which credit card is used for payments.

I started to follow this guide: https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/#Add-a-credit-card

To add a credit card:
1. Go to admin.atlassian.com/billing. Select your billing account if you have more than one.
2. From the left menu, select Payment method
3. Select Add payment details
4. Add your credit card information and select Confirm.

But I am not seeing any left menu as instructed in step 2 above :(

I am the "Org admin" in my organisation so I think I should be able to see it.

Any help is much appreciated.

Marc -Devoteam- · Answer

Hi @wilhelm_eklund

I see all the lnks changed, this should be the correct one:

https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

wilhelm_eklund · Answer

I reached this place because there was no way to find a contact form in Atlassian Support :(  It sucks that I can not get in contact with their support.

Marc -Devoteam- · Answer

Hi @wilhelm_eklund

Are your licensed purchased via a vendor (Atlassian Partner)?

If so reach out to them or reach out to Atlassian Support