Does the variable ${recipient.name} shows all recipents of the message or just one?

Nahuel Logghe

Hello everyone,

I'm in the process of setting up a notification email for a project. For the message's recipients, I'm targeting "customers involved," which includes both the reporter and any request participants.

I'd like to include a mention of the recipient's names (including all the customers involved) within the notification's content. Will ${recipient.name} do the trick? If not, is there any other way?

Kris Dewachter

Hi @Nahuel Logghe ,

 

${recipient.name} will just return 1 name (of the person to who the message is directed).

I don't think there is a smart value to list all the recipients. 

In the portal, the people involved are mostly the reporter and the request participants. You could use this smart value to retrieve those :

{{issue.Request Participants.displayName}}

Hope this helps.

Best regards,

Kris