Hello! I've looked around but could not find my specific case. Only how to edit or modify statuses, not really have one status take the place of another. I have the following workflow: I would like status "Waiting for Support" to become "Open". Of course I cannot edit it as Open already exists. How can I make Open take over "Waiting for support" without adding it and remapping the whole Workflow?

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Replacing status in workflow for another

Mariano_gmlums

Hello! I've looked around but could not find my specific case. Only how to edit or modify statuses, not really have one status take the place of another.

I have the following workflow:

Screenshot 2024-02-26 at 05.44.38.png

I would like status "Waiting for Support" to become "Open". Of course I cannot edit it as Open already exists. How can I make Open take over "Waiting for support" without adding it and remapping the whole Workflow?

Accepted answers

Marc -Devoteam-

Hi @Mariano

You can't.

You can only achieve this by editing the workflow, add the Open status and link all transitions in and out of the Waiting For Support to Open, then remove open.

If it's a Company Managed project you will need to create a copy of the workflow, as on live workflows statuses can't be removed.

Edit the copy and add the copied workflow to the workflow scheme.

All comments

Marc -Devoteam-

Hi @Mariano

You can't.

You can only achieve this by editing the workflow, add the Open status and link all transitions in and out of the Waiting For Support to Open, then remove open.

If it's a Company Managed project you will need to create a copy of the workflow, as on live workflows statuses can't be removed.

Edit the copy and add the copied workflow to the workflow scheme.

Mariano_gmlums

Hello @Marc -Devoteam- ! Yeah I imagined I couldn´t. And as I mentioned, going the way of remapping the whole workflow is not really what I'm looking for.

Maybe filing a feature request on Jira? Not sure if there's many instances where this feature is needed tho :-/

Marc -Devoteam-

Hi @Mariano

May I ask why not?

This will be your only option, all information to status is logged in the DA and used within reports and JQL.

How would you see this working?

If it would be a car I can't just call my Toyota a Ferrari!

Mariano_gmlums

Hello again @Marc -Devoteam- ! Why not what? Remapping all the transitions in the workflow?

Well, imagine there's a Workflow I want to use as a "template" for a particular project, but I don't want the status to be called "Waiting for support" but instead "Open".

The whole workflow structure does it for me, several different, the "In progress", "pending" and even "resolved" works great, evverything except I need to swap the initial status.

Now, imagine having to remove "Waiting for support" and Adding "Open" , then doing the connections from and to "Escalated", "Resolved" and "Cancelled".

Now imagine a scenario where the initial support connects to many other statuses.

Now imagine having to do this on several other Workflows and schemes.. you get the idea 😉

All this instead of simply putting "Open" in place for "Waiting for support" and Jira working out all the transitions to the rest of the statuses. Doens't sound like too crazy of a requirement.

🚗 And no, of course you can call your Toyota a Ferrari, but as I stated initially; this is not about "renaming" a status. It's about swapping one for the other without having to redo the transitions that are already there.

Imagine you want to trade in your Toyota for a Ferrari, but the dealership forces you to redo your garage, your driveway and even your house before you can get to use it! 😅

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