We have device and license assets that have expiration dates. Is it possible to email an alert when those dates expire?
Hi @David Hart You can set up a scheduled automation rule in assets and use Lookup objects to retrieve a list of objects that match the expiry dates (so as everyday - when this automation runs and matches with expiry date) and action should be send an email.
https://confluence.atlassian.com/servicemanagementserver/configuring-assets-automation-rules-1044784502.html
Hello @David Hart
Not sure how familiar you are with automations etc Please take a look at below KB article. If all you need is email when expired, after the JQL search, you just send the email as action. Instead if you want to edit the objects as well, please follow along the article.
https://confluence.atlassian.com/jirakb/how-to-update-object-status-to-expired-using-automation-in-assets-1072219008.html
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