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Getting Error while uploading files to the JIRA cloud Issue "We couldn't save your attachment"

Nishal K

Hi All,

Greetings of the day!!

Today one of my team member getting error while uploading the outlook email item into the JIRA cloud issue. He is getting error like below

Error message : "We couldn't save your attachment" Reloading the issue then try adding it again

How to remediate this error. Please provide your valuable suggestions. To overcome this issue.

Issue image link - file:///C:/Users/nk00820244/Downloads/MicrosoftTeams-image%20(7).png

Thanks in advance

Regards,

Nishal K

Accepted answers

All comments

Jerrold - Empyra

It is possible that the issue is related to the size of the image. I recommend compressing the image and attaching it again.

Thank you

Nishal K

Hi Jerrold,

Thanks for responding.

Actually it was an outlook item while trying to attach that outlook email they are getting error like above.

In which format we need to attach that email ??. And also how much size will it accept for the outlook item in JIRA issue ??

Please let me know.

Nishal K

It is giving issue with the outlook item only.

Steps tried to attach :

1. While attaching the outlook email in .msg format or .eml format frequently iam getting error even though the size of that email is 138kb.

2. I have tried to zip that outlook email and tried to upload it to the JIRA issue still getting the same error size of the zip format is 38kb.

3. .txt and .png extensions files while try to attach it is working for me without any error.

outlook email attachment issue.PNG

Error message : "We couldn't save your attachment" Reloading the issue then try adding it again

Let me know some suggestions that how can i able to upload the outlook email into the JIRA issue properly without getting any error.

Thanks,

Jerrold - Empyra

To seamlessly integrate Outlook emails or items with Jira issues, you can utilize the free Atlassian plugin called "Jira Cloud for Outlook." Once added to your Outlook account, this plugin facilitates easy attachment of emails to issues at no cost. Developed by Atlassian itself, it requires installation in Outlook rather than Jira. After adding the app, configuration within your Outlook account is necessary. By accessing the apps section and selecting Jira, you will be prompted to review permissions and specify your instance in Outlook. Subsequently, when composing an email that needs to be associated with a Jira ticket, clicking on the three dots in the top corner will reveal an option to send it to specific issues. Upon selection of the relevant issues, the email will be automatically attached under the corresponding issue.

https://marketplace.atlassian.com/apps/1220666/jira-cloud-for-outlook-official?tab=overview&hosting=cloud

Screenshot (1492).png

you have configure the Jira cloud in you outlook app you just need to select the instance and login into your Atlassian account in outlook you refer the documentation from the link I provided .

Screenshot (1491).png

Thank you.

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