nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Looking for two fields that are the same

Melanie.Johnson

We are trying to create an automation where the system would look for a field that duplicates. To help a little we created a custom field JIRA field for Dev Ops,. We are trying to automate and would be looking for that field to match from other tickets, from there we would finish our automation. Our problem is that we are having an issue with figuring out this automation. Anyone dealt with this before?

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Mikael Sandberg

Hi @Melanie.Johnson

Welcome to Atlassian Community!

So if I understand this correctly you want to find existing requests that have the same value as a new one in a specific field? If so then you can do something similar to this automation:

Screenshot 2024-02-22 at 2.33.11 PM.png

In this example the automation is looking for duplicate requests that have the same Prisma Id in the description, and then link the requests as duplicate and closes the new one (not included in the screenshot).

If your custom field is a text field then you can use "\"something\"" to do a distinct search in that word/phrase.

Melanie.Johnson

Thank you we will try this. Appreciate the input we are new to this

Melanie.Johnson

We were successful with linking the issues to our custom key, closing the original issue but are having issues with the child transitioning to approved. This is the message we received. Have you seen this issue and if so do you know where we go and look to fix this?

Mikael Sandberg

Are you running the rule as Automation for Jira or another user? Check that you can transition from the current status to Approved.

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