they need to be put through a transition to set the resolution. All workflows should have a transition to do this.
Are you moving the stories into the "done" column on the board? What happens then?
Yes, I followed the flow but no story has been marked as resolved. Look at the image belowimage2016-1-11 9:49:19.png
image2016-1-11 9:52:2.png
Ok, your workflow is missing functions as Joe said earlier. You need to make sure your workflow transitions into all the status that are "done" have either a transition screen with resolution on it, OR they all have a post-function that says "set resolution to <something>" (Also, remember to add "set resolution to none" on transitions from "done" to "not-done")
Ok, fixing them is a bit of a pain if you can't reopen them.
Option 1: Add a transition from Done to Done (possibly with the condition "only admin") and have that also have the screen or post-function to set the resolution
Option 2: TEMPORARILY while no-one else is using JIRA, add "resolution" to the edit screen. You must remove it after you've corrected the issues though
With either of these fixes, you then use bulk-edit to transtion/edit and set the resolution.
I've ran into this issue before and found Option 1 to be quicker and fixes the problem more reliably
That's why I put it first ;-) It's by far the best option, because you're not relying on downtime, and it has absolutely the least impact on the issues - a single change is made to them, at any time it's convenient for you.
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