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Automation rule that sends email daily is not working

Elizabeth_6wt3jt

Hi, I recently created an automation rule to send an email to assignee/reporter daily if an issue has not been updated in the past 7 days.

This is the JQL that I used: project = AFOO AND component in ("Vital - Development") AND type in (Story, Bug) AND issuetype != Epic AND status not in (Ready, Completed) AND labels in ("Drafting", "ReadyForSAReview", "ReadyForPOReview", "ReadyForGrooming", "ReadyForEstimate") AND (Sprint is EMPTY OR Sprint in futureSprints()) AND labels not in (tech-debt, DevOps) AND updated < -7d ORDER BY Rank ASC

I clicked run rule and I created this rule 3 days ago. However, I have not received any emails since, even though I am supposed to get an email daily, and there are issues that exist that have not been updated in the past 7 days, does anyone know how I can solve this problem?

Attached is also the picture flow of the automation rule. Screenshot 2024-02-22 132933.png

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John Funk

Hi Elizabeth - Welcome to the Atlassian Community!

So if you click the Run rule now does it not run? What is the result in the Audit log?

Elizabeth_6wt3jt

Hi John, thanks for the reply

I have checked the audit log, the status says success. However, I did not receive any emails. I am not sure if this is because I am testing the rule in the dev environment of Jira?

John Funk

Can you post a screenshot of the details of the Audit Log where it runs with success?

Also, do those email addresses get other emails from Atlassian/Jira?

Oh, and since it is a dev instance, make sure that email sending is turned on globally!

Elizabeth_6wt3jt

Screenshot 2024-02-26 124007.png

Sure, here is the screenshot. Yes, the email addresses do get other emails from Atlassian/Jira main server, when eg. an issue is updated etc. However, I am trying to run the automation rule in the dev server first to check that it is working well, before executing it in the main server.

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