Hello,
I have been testing migrating from our Server Jira instance to the cloud and notice the Directory now contains multiple redundant users. I would like to start fresh and remove all users from that directory. Is there a way to do so?
Thanks,
Saurabh
@IT Group
If you remove/delete the users from the Jira server and then you migrate the data over to the Jira cloud, the deleted users will be shown as "Former user". You can go ahead with this if you are okay with contributions or any user that is deleted is shown as a "Former user"
Instead, you could also think of just revoking the application access, and then you can remove those in the cloud who are not in the company anymore.
Integrating SAML SSO is also better option were you can manage the application access through IdP
Hope this clarifies
Thanks,Pramodh
@Pramodh M Jira Server/DC will not let you delete users if they are referenced somewhere in the data. This problem only applies to Confluence. Unless you mean "delete" as "delete the whole directory"?
@Ed Letifov _TechTime - New Zealand_ Yes you are right, Jira will not let you delete the user if referred in components, an assignee, reporter, or a project lead.
Another good option might be to just anonymize the user instead of deleting, if not possible.
I was not mentioning about the whole directory
I plan on using Azure AD, however since I was testing the migration of the server instance, it migrated the users as well. So if I am understanding it correctly that after the projects, data etc is migrated, I can setup Azure AD as IdP and then remove those not needed? Currently I have more than 500 users, what's a good way to bulk remove them?
Thanks.
-S
Hello, @IT Group
Assuming by directory you mean "managed users in Cloud" i.e. users from your email domain – you should really not spend too time much worrying about them being there, trying to delete. Deletion request is treated by Atlassian as a privacy-related "forget me" request, leaves "Former User" references in data, gives you time to change your mind and as such takes time...
If you really are just interested in progressing with migration, anyone who is redundant – should be just deactivated in Cloud after you finish migration.
You can do it in bulk using our app User Management for Jira Cloud on a trial license – it can connect to Atlassian Access, and lets you run Bulk User Actions e.g. deactivation or reactivation, based on last login date or a CSV file, filtering by Cloud account id.
You can export the users into CSV using the app too (to select the redundant ones) and the use that at the filter, or install the same app on Server/DC (you can use DC evaluation license for the app even on a Server Jira) and export users from there, then do a lookup in Excel matching by email against the Cloud user list, to retrieve the Cloud account id. The feature to filter by email addresses is coming soon.
If by "directory" you mean users on the site – if you connect the app to the Jira Cloud "source" instead – you can delete users from your site (without deleting them in Cloud).
Even if you decide not to keep the app – a review on Marketplace would help us a lot!
If you have any questions whatsoever, don't hesitate to reach out to our 24x7 support via Service Desk or chat on the website
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