To display parent issue custom field on send email automation

Question

I am unable to get the automation to include custom field information from the parent issue.

Custom Field = custom_10157
Custom Field Data = Andrea

What I expected was,

Corporate IT confirmed that Andrea access has been removed.

What I got was,

Corporate IT confirmed that access has been removed.

Please advise.

Thank you in advanced.

Bill Sheboy · Answer

Hi @Gary J

That may be done using the Lookup Issues action with JQL, as described in my post above.

Kind regards,
Bill

Gary J · Answer

so whats the proper syntax so that it looks up the parent issue first then look up the custom field (user picker) to mention in the comment?

Bill Sheboy · Answer

First, successfully using automation rules requires learning and experimentation.  I encourage you to learn more by trying things.

To help with your rule writing, please refer to these documentation and example sources:

* https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation
* https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC
* https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/
* https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-issues
* https://support.atlassian.com/jira-software-cloud/docs/use-advanced-search-with-jira-query-language-jql/

For your scenario to get the parent data, try the lookup issues action with JQL, such as:

key = {{issue.parent.key}}

Once that parent is loaded, its fields can be accessed.  How that happens depends upon the type of field you want to access.

It appears your field is a user-picker field.  Thus you need the smart values for a user field type: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/

For example, that might be this for your field: