Where to enable request participants

alexej.friedrich

Hi there,

our goal is to add an (external) request participant to the ticket when the person is included in the CC email request. Our Financial Department is communicating with external clients who also add to CC other parties, and we would love to have those people included in the Jira ticket, so that every time an agent responds to the ticket in Jira, it notifies and author of the ticket and also actors in CC (request participants).

Also, how would it behave if actors included in CC would respond?

I hope it makes sense. I will be more than glad to clarify my question in case of any discrepancies. 

Thank you! 

Nikola Perisic

Hello @alexej.friedrich !

From the service agent side:

You would click on the request -> More fields -> Request participants - here you would add the request participants from the agent side.

From the customer side:

To add the request participant from the customer side, you would click on the Share button below the Creator of the request, where you would add the additional participants.