Unable to access Confluence and JIRA pages

Krishna Joshi

Upon trying to access JIRA or Confluence page, receiving error that reads:

500

Internal error when evaluating External User Security policy. https://support.atlassian.com/security-and-access-policies/docs/understand-external-user-security/

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Domain: https://trexogglobal.atlassian.net

Kishan Sharma

Hi @Krishna Joshi 

Between 2:30 UTC to 4:26 UTC, multiple atlassian products experienced increased authentication errors for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian Bitbucket. The issue has been resolved now and the service is operating normally. You can refer more details here - Jira Software Status - Increased authentication errors across multiple products (atlassian.com)