Attachment System Field Require

Rudina Aldubayan

The attachment field system is a requirement in Jira Service Project.

However, there is an issue with certain transitions in the workflow where a screen appears containing required fields. The status should not change until the customer fills out these required fields.

Currently, the system only works for all required field but doesn’t work with the (Attachment system field) How can this problem be resolved?

 

Knowing that I have tried many solutions, like:

• Permission for current assignee in the attachment section

 

• Validator

Fields Required (JSU)
Required fields:Attachment

 

• Condition

def customFieldManager = CoomponentAccessor.getCustomFieldManager() 

def issue = issue 

def customField = customFieldManager.getCustomFieldObjectByName("Attachment") 

def customFieldValue = issue.getCustomFieldValue(customField) 

if(customFieldValue) { 

return true

} else {

return false 

}

 Nothing works. 

John Funk

Hi Rudina,

If you want the user to be able to move to that status without filling in those fields, then you need to remove the Field Required validator in the workflow for the transition going to that status. 

So edit the workflow. 

Click on the transition to that status. 

Then click on Validators in the popup to the right. 

Remove any Field Required validators for those fields.