Email auto create ticket to specific request type

Question

Hi Everyone, I hope you can give me insights into what I am trying to achieve.

Scenario is,

I am receiving emails from one of my team, like

from: john@gmail.com
Subject: Weekly Task

Now, in our JSM, I have a request type consisting of

General Support
Device Request
IT Service Task
Onboard
Offboard

I want that email I received to automatically forward and create a ticket specifically under IT Service Task.

I hope someone can give me some links or docs I can follow on this.

Thank you in advance!

Regards,

Mark

Brant Schroeder · Answer

@Mark Aca-ac you can create a rule in your email client to do that.  Or you could just have them send it to Jira.  Could they add it to the email notifications from HR.

Mark Aca-ac_9rdifu · Answer

@Brant Schroeder , thanks for the comment.

The current set up is that, when the HR created a new user in our HRIS, I will receive an email for it.

Since I received that email, I have been thinking that if there is a way we can do to automate, like, once I receive that  email, it will automatically forward that email to JSM, under the category of "Onboard".

Thanks,

Mark Aca ac

Brant Schroeder · Answer

@Mark Aca-ac welcome to the Atlassian community

You can forward the email to the service desk email and use automation to assign it.  It would be easier to just have them send it to the service desk or use the portal.