Is there a way to suppress the prompt for comment when a customer transitions a ticket? I've seen more than a few requests about making it required, but not about suppressing the pop-up altogether.
@AJohnston -
Can you clarify what you mean by Customer transition an issue? I am assuming you are referring to the Portal UI?
Typically, transition of an issue via the workflow, if there is a pop-up transition window associated with the transition, then "Comments" will away show up by default.
Please advise, so we can assist you further.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
Yes, when in the portal UI. The comment box appears even when there is no other field to be changed.
Thanks for your updates. Based on my experience and knowledge, it is not possible to hide the comments pop-up when customers transition the issue via the portal at this time. It is a default behavior of the JSM.
You can contact Atlassian Support (https://support.atlassian.com) to obtain further assistance if needed.
Sorry. If my suggestion helped you, please click on "Accept answer" button when you have a chance, so others with similar asks with see this posting as an answered one in the community.
Best, Joseph
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