Power Apps connector failing

Question

Hi all - we've set-up a power automate flow to create a jira issue from the submission of a form. We've found it works on one of our Jira Cloud projects but when we try to use it for another project in the same Jira cloud tenant we get the following error:

The dynamic operation request to API 'jira' operation 'ListIssueTypesFields_V2' failed with status code 'BadGateway'. Error response: { "error": { "code": 502, "message": "Field 'reporter' of type 'user' is not supported. Please see connector documentation for more info.", "source": "uk-001.azure-apim.net", "path": "choose\when[1]\choose[1]\when[4]", "policyId": "", "clientRequestId": "4ac5792a-1974-4bb1-964f-30c36be965ee" } }

Any idea what may be causing this?

Apró Gergely · Answer

Hi, I got the same error, after reading numerous similar threads with no solution and just linking to another thread with on solution, I found this one to be the most detailed: Problems using Jira V3 (powerplatform.com)

From what I got, the issue is that the connector currently cannot create complex JIRA issues. One of the required fields for an issue of that type to be created has a more complex data type. Usually the "reporter" field, having the "user" type is a problem as its not treated as simple text in JIRA, but as something more complex.

Potential solutions include changing that field to not be required or deleting it entirely in JIRA (Project settings -> issue types -> field configuration)

However until the connector is updated to something that works with JIRA more flawlessly, creating tickets through a HTTP connector may be desireable, albeit infinitely more complex: Use Power Automate to Create Jira Tasks | SharePointed

mert.mentes · Answer

Hi Adam, not sure if you got answer or found solution but I am getting same error :(

Failed to retrieve dynamic inputs. Error details: 'The dynamic operation request to API 'jira' operation 'ListIssueTypesFields_V2' failed with status code 'BadGateway'. Error response: { "error": { "code": 502, "message": "Unable to parse Jira configuration. 'issuetypes' are empty.", "source": "msmanaged-na.azure-apim.net", "path": "choose\when[1]\choose[1]\when[4]", "policyId": "", "clientRequestId": "463eed6a-b15d-4e9c-bf50-8a465534ba27" } }'