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Error when creating a subtask

Lizzeth Campos_4fx6p0

Hi Community!

When trying to create a subtask, Jira shows the following errors. Are you getting these too?

* When creating a subtask directly from the main task, it shows: "We couldn't create the subtask. Error server response: 500"

* When creating a subtask going to a filter, clicking on the ellipsis, and selecting the "create subtask" option, it shows: "Couldn't create the issue. We're having some trouble creating the issue. Refresh the page and try again".

However, after refreshing the page, it still doesn't work.

See images attached.

Thank you!

Accepted answers

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Walter Buggenhout

Hi @Lizzeth Campos and welcome to the Community!

I don't see any images attached. But apart from that, the error message you refer to is not very informative indeed.

Most commonly, failure to create issues is often linked to required fields not being present where you are trying to create the issue. e.g. when you are trying to do this inline from a task, you only have the summary field available. If you have set the description or additional fields as required (for your sub-tasks), Jira says no.

So, check your field configuration or any workflow validators that may require you to fill out fields that you don't see when you are trying to create your sub-tasks and get rid of them. Hopefully that is what is happening here.

Hope this helps!

Lizzeth Campos_4fx6p0

Hi @Walter Buggenhout Thank you! I'll check the field configuration. For now, see the images attached, corresponding to the original message.

Lizzeth Campos_4fx6p0

Error server response 500 when creating a subtask directly from the main task.png

Lizzeth Campos_4fx6p0

1Creating a subtask from the filter.png 2Creating a subtask from the filter_Form.png 3Error when creating a subtask from the filter.png

Steve Davis

Interesting - we are intermittently seeing what has been described above as well... Either the 'create task' screen gets fired and you can create the ticket as normal.. or the create screen doesn't show and instead we get a 'couldn't create' because (in our case) the 'description' field is mandatory (not unreasonably!).

So it's not throwing a 500 error, but it's intermittently not doing what we would expect...

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